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B. Leadership Infrastructure

A critical step in establishing your Peer Support program is to recruit the workforce who will support the development and ongoing maintenance of the program. Below is a list of recommended roles and responsibilities to establish. The roles you choose to fill, and the number of staff members you choose to assign to each role, will depend on the size, goals, and resources of your institution.

Recommended Roles and Responsibilities for your Peer Support Program Workforce

RoleResponsabilitiesStaff Description
Executive Sponsors/ StakeholdersKeep program aligned with hospital/system strategies, lead portfolio direction, govern program riskV-level hospital leadership such as Vice Presidents, Senior Vice Presidents, Chiefs
Chair/Co ChairsLead the Peer Support program and
Advisory Committee on a regular basis as
part of their project portfolios
D-level hospital leadership such as
Directors, Associate Chiefs
Administrative
Lead/Program Manager
Manages all administrative tasks, training scheduling, meetings, mailbox, etcProgram Managers, Secretaries, Administrative Assistants
Central Peer Support LeadProcesses hospital-wide Peer Support
requests, assigns Peer Supporters and/or
assigns requests to Local Peer Support
Leads
Processes hospital-wide Peer Support
requests, assigns Peer Supporters and/or assigns requests to Local Peer Support Leads
Advisory CommitteeProvide insights and updates from areas of responsibility, meet regularly to discuss program, facilitate ongoing development
and success of program
Representatives from interested
units/departments such as nursing unit, department, residency, quality/safety, employee assistance program, risk
management, patient advocacy, and
outside hospital leadership
Education CommitteeCreate Peer Supporter training content, facilitate training sessions, review feedback surveys, provide consultation for local Peer Support program leadership, publish program results and lessons learnedVolunteers with a background and/or
interest in education, academia, and
program success and spread
Marketing and
Communications Team
Lead ongoing marketing and
communication plans
Copywriters, Social Media Managers,
Marketing Managers, Graphic Designers
IT TeamDevelop and support program digital
infrastructure
Computer programmers, IT specialists
Local Peer Support
Leads
Manage local unit/department Peer Support
programs, deploy local peer supporters and
resources, provide updates to central
leadership above as needed
Unit/department leadership such as
Nursing Directors, Department Directors, Residency Directors, and Quality Leads
Leadership Infrastructure: To Do’s
☐ Assign Peer Support program roles

☐ Train staff on Peer Support program roles and responsibilities

☐ Schedule recurring meetings as needed for Peer Support program staff/committees

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