Skip to content Skip to main navigation Skip to footer

E. Digital Infrastructure

Below is a list of digital tools and workflows you can use to make the experiences of Peers, Peer Supporters, and leadership as automated and accessible as possible

Peer Support Workflow in Safety Reporting System
If your institution utilizes a safety reporting software system, it is recommended to build the Peer Support Request Form and Triage and Deployment Process within the safety reporting system. This will support Peer Review Protection, as well as enable automation functionality through the safety reporting software.

Peer Support Icon
If staff generally select from several safety event categories within the safety reporting system, such as Infection Control, Medical Error, or Falls, add a new category for Peer Support. Create a unique icon/image/emblem for the Peer Support category. Clicking the Peer Support icon should lead users to the Peer Support Request Form.

Automated Peer Support Request, Triage and Deployment Process
The Peer Support Request Form within the safety reporting system should have 4 actionable sections with the following automations:

  • Peer Support Request Form: This is where the Peer can submit their information to request Peer Support (see Triage and Deployment Process above for sample form)
    • Automation: Peer receives Thank You Email upon submitting Peer Support Request Form
    • Automation: Peer receives Peer Support Feedback Survey 2 weeks after submitting Peer Support Request Form
    • Automation: Central Peer Support Lead receives notification upon submission of Peer Support Request Form
  • Admin Only: Central Peer Support Lead: This is where the Central Peer Support Lead can assign a Local Peer Support Lead or a Peer Supporter
    • Automation: Input all Local Peer Support Leads and Peer Supporters so Central Peer Support Lead can select a Local Peer Support Lead or Peer Supporter from a dropdown menu
    • Automation: Local Peer Support Lead or Peer Supporter receive notification once they have been assigned a Peer Support Request
  • Admin Only: Local Peer Support Lead: This is where the Local Peer Support Lead can assign a Peer Supporter
    • Automation: Input all Peer Supporters so Local Peer Support Lead can select a Peer Supporter from a dropdown menu
    • Automation: Peer Supporter receives notification once they have been assigned a Peer Support Request
  • Peer Supporter Interventions Form: This is where Peer Supports can document their interventions (see Triage and Deployment Process above for sample form)
    • Automation: Peer Supporter receives notification reminding them to document their interventions 2 weeks after they have been assigned as a Peer Supporter

Institutional Peer Support Website
Your Peer Support website should be accessible to all hospital staff. The website should include:

  • General information about Peer Support: the what, why, and how of Peer Support
  • How to request Peer Support: link to the Peer Support Request Form
  • Support materials: relevant articles, webinars, websites, etc.
  • Contact/website information for other hospital services, such as Social Work, Spiritual Care, Risk Management, Police and Security, Employee Assistance Program, Human Resources, Clinical/Psychiatric Services, and other hospital support services

Shared Website for Peer Supporters
Utilize a shared website software, such as SharePoint, Google G Suite, or Confluence to house all of the Peer Supporter resources. The site should include training materials, videos, and written resources for Peer Supporters’ reference. Peer Supporters should be added to this website after completing the Peer Supporter Training

Shared Folder for Advisory Committee
This shared folder should house all Advisory Committee documents, such as meeting minutes, slide decks, and subcommittee materials

Peer Support Mailbox
Create a unique e-mailbox so that staff across the institution can communicate with Peer Support leadership. This mailbox should be monitored daily if possible.

Email Groups/Distribution Lists
Create email groups or email distribution lists for communications. This will save you the time of selecting everyone’s names individually, and will ensure you do not omit anyone.

The following email groups/distribution lists may be helpful:

  • Advisory Committee members
  • Advisory Committee subcommittee members (e.g. Education Team, Marketing Team)
  • Local Peer Support Leads
  • Central Peer Supporter Directory members (all Peer Supporters across the institution)
  • Local Peer Support Directory Members (all Peer Supporters within a unit/department)
Digital Infrastructure: To Do’s
☐ Create Peer Support Icon in Safety Reporting System

☐ Build automations in Peer Support Request, Triage, and Deployment Process

☐ Build Institutional Peer Support Website

☐ Build Peer Supporter Website

☐ Create shared folder for Advisory Committee

☐ Create Peer Support Mailbox

☐ Create email groups/distribution lists

Was This Article Helpful?

0
Related Articles
0 Comments

There are no comments yet

Leave a comment

Your email address will not be published.