Below is a compiled to-do list for implementing a Peer Support program at your institution.
|Your Milestone Checklist|
|Peer Support Program
|☐ Select Peer Support program model (centralized, local, or hybrid).
☐ Determine program budget and funding sources.
☐ Determine where central and/or local Peer Support program(s) will be housed/piloted.
☐ Learn local Peer Review Protection and professional liability laws, and determine steps to provide Peer Review Protection within the Peer Support program.
☐ Add Peer Support program to QAPI plan, business plan, charter, or other institutional document.
|Peer Support Model||☐ Assign Peer Support program roles.
☐ Train staff on Peer Support program roles and responsibilities.
☐ Schedule recurring meetings as needed for Peer Support program staff/committees.
|Nomination||☐ Create Peer Supporter nomination flyer/survey/email.
☐ Distribute Peer Supporter nomination flyer/survey/email.
☐ Approve Peer Supporter nominations.
|Registration||☐ Purchase event registration system if interested.
☐ Create Peer Supporter Training Registration Form.
☐ Create Peer Support program brochure/informational
☐ Create central and/or local Peer Supporter directories in which to track Peer Supporter registration information.
☐ Notify nominees of nomination, send program brochure/informational package/summary email and link to Peer Supporter Training Registration Form.
|Training||☐ Book room (in-person or virtual) for Peer Supporter trainings.
☐ Create Peer Supporter training agenda, prerequisite
materials/videos, and calendar invites for the training session
dates, and send to nominees.
☐ Create Peer Supporter training slide deck, simulation video, and role-play simulation scenarios for live in-person or virtual training.
☐ Recruit Peer Supporter Training facilitators who will present the training materials and facilitate the breakout rooms and Q&A panel discussions during Peer Supporter trainings.
☐ If doing live virtual training, recruit IT staff to provide technical support before and during trainings.
|☐ Notify local Peer Support Leads of trainee attendance.
☐ Re-send registration link to absentee registrants to register for a new training date.
☐ Give Peer Supporters access to any shared websites or folders.
☐ Add Peer Supporters to central and/or local Peer Supporter
☐ Add Peer Supporters to relevant email groups/distribution lists.
|☐Schedule and plan review session 1-2 weeks after initial training.
☐Schedule and plan Quarterly Peer Supporter Community Meeting.
☐Schedule and create annual training review for Peer Supporter status renewal.
|☐ Peer Support Request Form.
☐ Thank You Email.
☐ Peer Support Feedback Survey.
☐ Documentation spreadsheet/form for Central Peer Support Lead.
☐ Documentation spreadsheet/form for Local Peer Support Lead.
☐ Peer Supporter Interventions Form.
|Digital Infrastructure||☐ Create Peer Support Icon in Safety Reporting System
☐ Build automations in Peer Support Request, Triage, and Deployment Process
☐ Build Institutional Peer Support Website
☐ Build Peer Supporter Website
☐ Create shared folder for Advisory Committee
☐ Create Peer Support Mailbox
☐ Create email groups/distribution lists
|☐ Create Marketing and Communications Plan
☐ Determine marketing launch date(s)
☐ Create and distribute marketing content
|Data and Evaluation||☐ Peer Supporter Training Evaluation
☐ Peer Support Feedback Survey
☐ Peer Supporter Interventions Form
☐ Hospital-wide Peer Support Program Survey
|Maintenance Plan||☐ Determine availability of Peer Support leadership and Peer Supporters
☐ Create Maintenance Plan
☐ Schedule recurring events/meetings/data collection points