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Well-being at work and a non-punitive safety culture determine the achievement of optimum quality of care.

Denying the importance of ‘caring for those who care’ is undermining possibilities for patient safety. Organizations that implement interventions to help professionals deal with safety incidents stand out for their ability to reduce the number of adverse events. Those organizations make their professionals gain confidence in their ability to cope with the growing complexity and uncertainty of clinical practice and thus achieve optimal quality of care.

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