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09. How to respond to an AEs/incidents

It should be considered that while adverse events are the flip side of the patient safety coin, the management of the risks inherent in healthcare is the desirable goal and therefore an integral part of good clinical practice.

This opens the way for the concept of resilience in healthcare organisations, understood as the degree to which a system prevents, detects, mitigates or ameliorates hazards or incidents, enabling an organisation to “recover” as quickly as possible to its original ability to perform care functions after harm has occurred. Achieving this requires, as previously stated, an appropriate environment.


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