Peer Support Program Implementation Guide

• The second victim phenomenon has profound consequences to the healthcare workers wealth and well-being.

• The second victim phenomenon is a matter of quality of care and a wide approach is crucial to tackle this problem.

To break the vicious cycle created by the occurrence of adverse events that undermines Patient Safety please consult:

This resource provides a comprehensive approach, with checklists for actions regarding patient safety, and the care and protection of all the victims involved, including of course, the second victims.

• The second victims need help, not punishment.

Peer-support programs seem to be the preferred way to support the second victims. We invite you to download the Peer Support Program Implementation Guide, a tool prepared to support your institution to deploy a peer-support program.